Privacy policy

Last updated 2 October 2026

SingleStaff (“we”, “us”) provides AI staff that answer and make phone calls for businesses. This policy explains what personal data we collect through www.singlestaff.com and our service, why, and the choices you have.

Waiting list

When you join our waiting list we collect your name, business name, email, and optionally your mobile number, city, industry, the staff you are interested in, your approximate call volume and any message you send. We use this only to invite you to SingleStaff, to understand what businesses need, and to contact you about our service. We don't sell it or share it with advertisers.

Customer accounts

For businesses using SingleStaff we store account details (name, email, business name), business verification (KYC) details and documents required by Indian regulations, the knowledge you give your staff, and records of calls your staff make or answer: phone numbers, transcripts, recordings (where enabled), call results and costs. The business using SingleStaff decides why these calls are made and is responsible for having a lawful basis to call its customers; we process call data on its behalf.

People who receive or make calls

Every call starts by saying it is an AI assistant. Callers can ask for a person, and on outbound calls can press a key to stop future calls, which adds their number to that business's do-not-call list. To ask about data from a call, contact the business that called you, or write to us.

Service providers

We use carefully chosen providers to run the service: cloud hosting in India (Amazon Web Services, Mumbai), telephone carriers to connect calls, AI model providers to understand and generate speech and text, email delivery, and (when billing starts) payment processing by Razorpay. They process data only to provide their service to us.

Retention and security

Waiting-list details are kept until you ask us to delete them or for up to two years. Account and call data are kept while the account is active and then deleted, except where the law requires us to keep records longer. Data is encrypted in transit, secrets and documents are stored with restricted access, and every admin action is logged.

Your rights and data deletion

You can ask us for a copy of your personal data, to correct it, or to delete it, including removing you from the waiting list, by emailing privacy@singlestaff.com. We respond within 30 days.

Contact

Questions about this policy: privacy@singlestaff.com.