Terms for hiring AI staff

1. What you are hiring

An AI staff member is software that answers and makes phone calls (and, when available, WhatsApp messages and emails) for your business, using the information and systems you give it. It is not a person and it is not your employee.

It can make mistakes. It answers from your business information and may say it doesn't know. You are responsible for checking what it knows, and for the decisions your business takes based on its calls.

2. AI disclosure

Every call opens by saying that the caller is speaking with an AI assistant. You must not remove this disclosure, or ask the staff member to claim to be human.

Callers can ask for a person at any time. You agree to arrange a call back, or a transfer where you have chosen that skill.

3. Who you may call

You may only call people who have a relationship with your business or have agreed to be contacted, and only for the purpose they would expect.

In India, you must follow the TRAI Telecom Commercial Communications Customer Preference Regulations: calls only between 9 AM and 9 PM, promotional calls only with your DLT registration and from a 140-series number, and respect for customers' do-not-disturb preferences. Elsewhere, you must follow the calling and consent rules of the callee's country.

Anyone who asks not to be called again is added to your do-not-call list, and you must not call them again through another route.

4. Things you must not do

Do not use staff for spam, fraud, harassment, threats or misleading claims, to collect passwords, card numbers or one-time codes, for political campaigning, or for anything unlawful.

Collections staff must stay polite and lawful: no pressure, no calls to third parties about a debt, and no calls outside permitted hours.

Do not upload information you have no right to use, or sensitive personal data that the calls don't need.

5. Your information and your customers' data

You own your business information and your customers' data. We process it only to provide the service: to run calls, transcribe them, extract results and show reports, as described in our privacy policy.

Calls may be recorded and transcribed. You are responsible for telling your customers about this where the law requires it, and for having a lawful basis to share their numbers and details with us.

6. Your systems

If you connect your own systems (bookings, orders, CRM), the staff member will read and change data there as you configure it. Bookings and other changes are made only after the caller confirms. You are responsible for what your systems allow and for keeping their keys safe.

7. Price and payment

Each staff member has a monthly price: the role's salary, plus the working-hours plan and the extra skills you choose, plus GST. Calls are charged per started minute at the published rates.

The trial is free. Before your first paid plan, your business is verified (KYC). A one-time setup fee is paid when you submit the verification: it covers verifying your business and setting up your phone number and call lines. The setup fee is non-refundable, including if verification is not approved, and is charged only once.

Plans and charges are prepaid from your wallet. Prices may change with 30 days' notice; changes to a staff member's plan apply from your next bill.

8. Verification, suspension and ending

Before calling customers, your business must complete verification (KYC). We may pause staff or suspend an account that breaks these terms or the law, or that receives serious complaints, and we will tell you why.

You can let a staff member go at any time. Their call history stays available to you for the period described in our privacy policy.

9. Responsibility

We work to keep the service available and accurate, but we don't guarantee that every call succeeds or every answer is right. As far as the law allows, our total liability for a month is limited to what you paid us for that month, and we are not liable for indirect losses.

You are responsible for the content you give your staff and for how you use them, and you will cover us for claims arising from calls made in breach of these terms.

10. Changes and contact

When these terms change, you will be asked to accept the new version the next time you hire. Questions: support@singlestaff.com.

These terms are governed by the laws of India, and the courts of Bengaluru have jurisdiction, unless the law of your country requires otherwise.