For online sellers
Stop shipping COD orders that come back.
Ava, your AI order confirmation agent, calls every new cash-on-delivery order within minutes, in Hindi or English. Confirmed orders ship. Fake and unwanted ones are cancelled before they cost you shipping both ways.
- Calls within minutes of the order
- Excel upload or Shopify / API
- Results per order, by webhook too
Ava · Order confirmation
UrbanThread · calling about order #1042
Hi Michael, this is Ava, UrbanThread's AI assistant. You ordered 2 cotton shirts, $29 cash on delivery. Shall I confirm the order?
Yes, please confirm. Can it come in the evening?
Noted: deliver after 6 PM
Of course, I've noted that. Your order is confirmed and ships today. Thank you!
Confirmed · ships today
Sent to your store and your results sheet
How it works
Orders in, answers back. No call centre.
Send your COD orders
Ava calls each customer
Ship only what's confirmed
Your numbers
What returns cost you, and what you'd save
Move the sliders to match your store. SingleStaff's cost is from our live price list.
Refused at the door, fake, or nobody home. Check your courier's report.
An estimate: it depends on your products and customers. Two weeks of real orders gives you your own number.
Every month
- COD orders confirmed by call
- 900
- Returns today
- 225
- Returns avoided
- 68
- Saved on returns
- $544
- SingleStaff (Starter, a number)
- − $142
You keep
$402
3.8× what you pay us
Connect your store
Two ways to send orders
Upload a sheet, no setup
Export orders from your store or courier panel and upload the Excel file. Columns: phone, name, order ID, items, amount. 10-digit Indian numbers are fine.
Automatic, for every new order
Shopify Flow, Pabbly, Zapier or your developer sends each COD order to our API. The result comes back to your store by webhook, so confirmed orders can move to “ready to ship” on their own.
Your own number, your brand
Customers see your business number and hear your store's name. Every call is recorded and transcribed for you.
One API call per order
curl -X POST https://www.singlestaff.com/api/v1/calls \
-H "Authorization: Bearer ss_live_…" \
-H "Idempotency-Key: order-1042" \
-H "Content-Type: application/json" \
-d '{
"botId": "<your order confirmation staff>",
"to": "+919876543210",
"variables": {
"name": "Ravi", "order_id": "1042",
"items": "2 cotton shirts", "amount": "1,299 rupees"
},
"retry": { "attempts": 3, "delayMinutes": 60 },
"webhookUrl": "https://yourstore.com/hooks/singlestaff"
}'The same order sent twice is called once. Full reference in the API docs.
Questions sellers ask
Which languages does it speak?+
Hindi and English (and a natural mix of both), plus French. It greets the customer by name, reads out the order and amount, and understands answers like “haan, mera hi hai” or “cancel kar do”.
What if the customer doesn't pick up?+
It tries again, as many times and as far apart as you choose (3 tries an hour apart by default). Orders still not confirmed are marked “Not reached”, so you decide: hold, ship anyway, or cancel.
When does it call?+
Within the hours you set (10 AM to 7 PM by default, always within TRAI's 9 AM to 9 PM). An order placed at midnight is called the next morning.
How do my orders get to SingleStaff?+
Upload your order sheet (Excel or CSV) whenever you like, or connect your store so every new COD order is sent automatically: Shopify Flow, Pabbly, Zapier or your own system calling our API. Results come back on screen, as Excel, and to your system by webhook.
Is this allowed?+
Yes. Calling your own customers about their own order is a service call, not marketing. The caller says it's an AI assistant, calls come from your own number, and anyone who asks not to be called again is added to your do-not-call list.
What does it cost?+
A monthly plan that includes call minutes (a confirmation takes about a minute; unanswered tries are free), plus your own phone number. The calculator above shows the plan that fits your volume.
Hear Ava call you first, free
Sign up, hire Ava and get a confirmation call about a sample order on your own phone. When you're happy, verify your business and start on real orders.