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E-commerce & D2C
COD Order Confirmation
Meet Ava, an AI employee · Makes calls · English, Hindi, French
Confirms new cash-on-delivery orders before you ship, cutting returns.
Takes keypad answers (press 1, 2…)Sends collected data to your system
Price
Included in every plan, from $49 a month
Hire Ava →Free to try: chat with them before any call.
Working hours and extra skills
What each option costs, as part of your monthly plan:
- Office hoursIn every plan
- Extended hoursFrom $149 a monthGrowth plan
- WhatsAppComing soonPrice when it launches
- EmailComing soonPrice when it launches
What Ava can do for you
Everything below runs from your dashboard. You choose what Ava is allowed to do.
On the phone
- Confirms the order and amount
- Checks the address
- Records cancellations and reasons
- Calls each customer at the right time, and retries those who don't answer
- Answers follow-up questions from your business information
- Books a callback with your team for anything it can't handle
On WhatsApp
Coming soon- Sends a confirmation or details by message after the call
Keeps you informed
- Records the answers for every customer: confirmed, cancel reason
- Outcome of every call, in your dashboard and Excel
How Ava sounds
Hi Ravi, I'm calling to confirm your order 1042 for 2 cotton shirts, 1,299 rupees cash on delivery. Press 1 to confirm or 2 to cancel.
What you get after every call
confirmedcancelledaddress changedid not order
- confirmed
- Do they confirm the order? Press 1 to confirm, 2 to cancel.
- cancel reason
- Why they want to cancel, only if they do
Plus a summary and the full transcript, in your dashboard, in Excel, and by API.
To learn your business, Ava reads
Delivery times · Return policy
Every SingleStaff employee
Works like a responsible member of your team
- Introduces themselves by name, always as an AI assistant
- Speaks English, Hindi and French
- Knows your business from your website, documents and FAQs
- Works the hours and days you set, and observes your holidays
- Gives your phone, WhatsApp number and email when callers ask
- Lets callers ask for a person at any time
- Full transcript and result for every call, in your dashboard, by API and webhook