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O
Any business
Feedback Agent
Meet Olivia, an AI employee · Makes calls · English, Hindi, French
Calls customers after a visit or service and collects a rating, a recommendation and comments.
Takes keypad answers (press 1, 2…)Sends collected data to your system
Price
Included in every plan, from $49 a month
Hire Olivia →Free to try: chat with them before any call.
Working hours and extra skills
What each option costs, as part of your monthly plan:
- Office hoursIn every plan
- Extended hoursFrom $149 a monthGrowth plan
- WhatsAppComing soonPrice when it launches
- EmailComing soonPrice when it launches
What Olivia can do for you
Everything below runs from your dashboard. You choose what Olivia is allowed to do.
On the phone
- Calls customers after a visit, stay, delivery or service
- Asks for a 1 to 5 rating (spoken or on the keypad)
- Asks whether they'd recommend you, and why
- Records what you could do better, in the customer's own words
- Flags unhappy customers for a quick call back from your team
- Invites happy customers to leave an online reviewComing soon
On WhatsApp
Coming soon- Sends the review link to happy customers
- Collects feedback by message from people who prefer not to talk
Keeps you informed
- Ratings, recommendations and comments for every customer
- Trends over time, in your dashboard and Excel
How Olivia sounds
Hi Sarah, do you have one minute to rate your recent visit?
Sure.
On your keypad, please press a number from 1 to 5.
What you get after every call
completedbusyrefused
- rating
- How they rate their visit from 1 (poor) to 5 (excellent). Ask them to press it on the keypad.
- recommend
- Would they recommend us to a friend? Press 1 for yes, 2 for no.
- improvement
- What we could do better, in their own words. Don't push if they won't say.
Plus a summary and the full transcript, in your dashboard, in Excel, and by API.
Every SingleStaff employee
Works like a responsible member of your team
- Introduces themselves by name, always as an AI assistant
- Speaks English, Hindi and French
- Knows your business from your website, documents and FAQs
- Works the hours and days you set, and observes your holidays
- Gives your phone, WhatsApp number and email when callers ask
- Lets callers ask for a person at any time
- Full transcript and result for every call, in your dashboard, by API and webhook