Any business
Receptionist
Meet Emma, an AI employee · Answers calls · English, Hindi, French
Answers every call, answers questions about your business, takes messages and forwards callers to the right person.
Price
Included in every plan, from $49 a month
Hire Emma →Free to try: chat with them before any call.
Working hours and extra skills
What each option costs, as part of your monthly plan:
- Office hoursIn every plan
- Extended hoursFrom $149 a monthGrowth plan
- 24/7From $399 a monthBusiness plan
- Connect callers to your employeesFrom $149 a monthGrowth plan
- Conference callsComing soonPrice when it launches
- WhatsAppComing soonPrice when it launches
- EmailComing soonPrice when it launches
What Emma can do for you
Everything below runs from your dashboard. You choose what Emma is allowed to do.
On the phone
- Answers every incoming call, day and night, so no customer goes unanswered
- Answers questions about your products, services, prices, timings and location
- Tells callers which employee or doctor is available in the office right now, from your directory and working hoursComing soon
- Puts the caller on hold, checks with the employee, and comes back with their answerComing soon
- Forwards the call to the right person or department
- Sets up a conference call between the caller and an employee for any queriesComing soon
- Takes a message when someone is busy, and passes it on straight away
- Books callbacks at a time that suits the caller
- Books, moves or cancels appointments in your system
- Handles several callers at once, so nobody hears a busy tone
On WhatsApp
Coming soon- Reads WhatsApp support messages and replies with answers from your business information
- Sends directions, price lists and documents on request
- Hands conversations that need a person to the right team member
By email
Coming soon- Reads your support inbox and replies to routine questions
- Forwards emails to the right department or person, with a short summary
- Flags urgent emails and complaints for you
Keeps you informed
- Records every caller's name, reason and message
- Lists the questions it couldn't answer, so you can teach it
- Daily work report: calls attended, missed, outcomes and messages, downloadable in Excel
How Emma sounds
Thank you for calling Sunrise Clinic. I'm Emma, an AI assistant. How can I help you today?
Is Dr. Carter available on Saturday?
Dr. Carter sees patients on Saturdays from 10 AM to 1 PM. Would you like me to connect you to the front desk to book?
What you get after every call
- caller name
- The caller's name, if they give it
- reason
- Why they called, in a few words
- callback number
- A number to call them back on, only if they want a callback or leave a message
- message
- The message they want to leave, if any
Plus a summary and the full transcript, in your dashboard, in Excel, and by API.
To learn your business, Emma reads
Your website · Opening hours and address · Services and prices · Frequently asked questions
Every SingleStaff employee
Works like a responsible member of your team
- Introduces themselves by name, always as an AI assistant
- Speaks English, Hindi and French
- Knows your business from your website, documents and FAQs
- Works the hours and days you set, and observes your holidays
- Gives your phone, WhatsApp number and email when callers ask
- Lets callers ask for a person at any time
- Full transcript and result for every call, in your dashboard, by API and webhook