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Transportation & logistics
COD Confirmation
Meet Ava, an AI employee · Makes calls · English, Hindi, French
Confirms cash-on-delivery shipments before dispatch to cut failed deliveries.
Takes keypad answers (press 1, 2…)Sends collected data to your system
Price
Included in every plan, from $49 a month
Hire Ava →Free to try: chat with them before any call.
Working hours and extra skills
What each option costs, as part of your monthly plan:
- Office hoursIn every plan
- Extended hoursFrom $149 a monthGrowth plan
- WhatsAppComing soonPrice when it launches
- EmailComing soonPrice when it launches
What Ava can do for you
Everything below runs from your dashboard. You choose what Ava is allowed to do.
On the phone
- Confirms they will accept and pay on delivery
- Checks the address
- Records cancellations
- Calls each customer at the right time, and retries those who don't answer
- Answers follow-up questions from your business information
- Books a callback with your team for anything it can't handle
On WhatsApp
Coming soon- Sends a confirmation or details by message after the call
Keeps you informed
- Records the answers for every customer: will accept, address ok, cancel reason
- Outcome of every call, in your dashboard and Excel
How Ava sounds
Hi Ravi, your cash-on-delivery order 1042 of 1,299 rupees is ready to ship. Will you accept it? Press 1 for yes, 2 for no.
What you get after every call
confirmedcancelledaddress changewrong person
- will accept
- Will they accept and pay on delivery? Press 1 for yes, 2 for no.
- address ok
- Did they confirm the delivery address area?
- cancel reason
- Why they want to cancel, only if they do
Plus a summary and the full transcript, in your dashboard, in Excel, and by API.
Every SingleStaff employee
Works like a responsible member of your team
- Introduces themselves by name, always as an AI assistant
- Speaks English, Hindi and French
- Knows your business from your website, documents and FAQs
- Works the hours and days you set, and observes your holidays
- Gives your phone, WhatsApp number and email when callers ask
- Lets callers ask for a person at any time
- Full transcript and result for every call, in your dashboard, by API and webhook